Flow Translations (“Flow Translations,” “Company,” “we,” “us,” or “our”) operates https://flowtranslate.com (the “Website”).
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains:
- What personal information we collect
- How we use personal information
- Who we share personal information with
- How we protect personal information
- Your rights and choices
This Privacy Policy applies only to information collected through our Website and related services.
Contents
Information We Collect
We collect personal information necessary to operate our translation and interpretation services. Personal information means information that identifies, relates to, describes, or could reasonably be linked to an individual.
1.1. Information You Provide
When you use our Website or services and register as a client, interpreter, and/or translator, we may collect:
- Full name
- Email address
- Phone number (including mobile phone number)
- City, state and country of residence (for interpreters/translators)
- Payment information (for interpreters/translators)
- Translation or interpretation documents
- Professional credentials (for interpreters/translators)
1.1.1 Payment Processing
Payment information is processed by secure third-party payment processors. Flow Translations does not store full credit card numbers on its servers. All payment information transmitted to third-party processors is encrypted in transit using industry-standard security protocols.
1.2. Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
1.3. SMS Consent Information
- Mobile phone number
- Date, time, and method of consent
- Records of opt-in and opt-out requests
The categories of personal information we collect depend on your interaction with our Website and services and may vary for clients, interpreters, and translators.
How We Use Personal Information
We use personal information to:
- Provide translation and interpretation services
- Process payments and transactions
- Communicate regarding service requests
- Send job offers, assignment notifications, and reminders
- Provide customer support
- Improve our Website and services
- Comply with legal obligations
We process personal information based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests in providing and improving our services.
SMS Communications Policy
At Flow Translations, we value your privacy and are committed to being transparent about how we collect and use your personal data. This section of our Privacy Policy explains how we collect your consent for receiving SMS (text message) communications, how we use your phone number, and your rights regarding these messages. It is designed to comply with U.S. carrier registration requirements (10DLC/A2P).
Carriers are not liable for delayed or undelivered messages.
4.1. SMS Opt-In (Subscription) Process
To receive SMS (text message) communications from Flow Translations, you must explicitly opt-in by providing your mobile phone number and consenting to receive messages. Consent to receive SMS messages is not a condition of purchase, service, or employment. Standard message and data rates may apply. You may opt out at any time. We collect consent using the following methods:
Keyword-Based Opt-In (SMS Enrollment): You may opt-in by sending a keyword (such as "START", or "SUBSCRIBE") to our dedicated number (650) 468-2118. This ensures that you are actively providing your consent. After sending the keyword, you will receive a confirmation message: “Thank you for opting into SMS messaging from Flow Translations. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit https://www.flowtranslate.com. Message & Data rates may apply." This method guarantees explicit consent and compliance with carrier rules.
Website Form Opt-In (User Profile): This option is only available to registered users (clients, translators, interpreters, and/or proofreaders) on our Website. You may opt-in via a user profile form of your account on our Website located at https://www.flowtranslate.com/contractor/profile and https://www.flowtranslate.com/user/profile. Next to the phone number field, there is a SMS Consent Checkbox with the message "I consent to receive conversations (external) text messages from Flow Translations (650) 468-2118. Consent is not a condition of purchase, service, or employment. To opt out, uncheck the checkbox on the left or reply STOP to any message you receive from us (650) 468-2118; Reply HELP for support. Message and data rates may apply; Messaging frequency may vary. Visit Privacy Policy and Terms of Service."
- Privacy Policy (https://www.flowtranslate.com/privacy#sms-policy) and Terms of Service (https://www.flowtranslate.com/terms#sms-terms) in the message above are clickable links.
- You must manually check the box to opt in. The checkbox is never pre-selected to ensure your explicit consent.
- You may uncheck the SMS Consent Checkbox at any time to unsubscribe.
Email-Based Opt-In (Written Consent): You may provide written consent by replying to an email we send you in which we state "By responding to this email, you consent to receive conversations (external) messages from Flow Translations (650) 468-2118 at the phone number associated with your account. To opt-in, simply reply to this email with I CONSENT or SMS START. After receiving your reply, we will send a confirmation SMS to verify your enrollment. Consent is not a condition of purchase, service, or employment. You can always send STOP via SMS to opt-out of further SMS communications or send HELP to receive more information. Message and data rates may apply. Messaging frequency may vary. Visit https://www.flowtranslate.com/privacy#sms-policy to see our privacy policy and https://www.flowtranslate.com/terms#sms-terms for our Terms of Service."
4.2. SMS Opt-Out (Unsubscribe) Process
You may stop receiving SMS messages at any time by using one of the following methods:
Keyword-Based Opt-Out (SMS Unsubscribe): Reply STOP to any SMS message from Flow Translations. You will receive a confirmation message verifying that you have been unsubscribed. After confirmation, you will no longer receive SMS communications unless you provide new consent.
Website Form Opt-Out (User Profile): Log into your account on our Website and uncheck the SMS consent checkbox in your User Profile. This will stop future SMS messages.
Email-Based Opt-Out (Written Withdrawal): Send an email to info@flowtranslate.com with the subject line "SMS STOP", "SMS OPT-OUT", or "SMS UNSUBSCRIBE". Upon processing your request, your mobile number will be removed from our SMS messaging list.
For assistance, reply HELP to any SMS message you receive from us, or contact us at info@flowtranslate.com or (650) 468-2118.
Once you opt out, your phone number will be removed from our SMS list, and you will no longer receive SMS messages from us.
4.3. Information Collected
When you opt in to receive SMS messages, we collect the following information:
- Your phone number: The phone number you provide during the opt-in process.
- Opt-In Timestamp: The date and time of your opt-in consent.
- Opt-In Method: Whether you opted in via text message, website user profile, or email.
When you opt out of receiving SMS messages, we collect the following information:
- Your phone number: The phone number you provide during the opt-out process.
- Opt-Out Timestamp: The date and time of your opt-out.
- Opt-Out Method: Whether you opted out via text message, website user profile, or email.
This information is used solely to ensure you receive the requested communications and for the purpose of confirming your opt-in consent and opt-out requests.
4.4. How Your Phone Number Is Used
Once you have opted in, we will use the phone number you provided to send SMS messages related to:
- Interpretation and translation job opportunities.
- Interpretation meeting reminders.
- Interpretation service and support-related messages.
- Account notifications.
- Service updates.
- Customer support communications.
We do not use SMS for promotional marketing or third-party advertising.
4.5. Message Frequency
The frequency of messages varies based on your engagement with our services. You can expect up to 5 messages per week depending on job availability, upcoming appointments, and account activity.
4.6. Data Security
We take the protection of your personal information seriously. Your phone number and consent information will be stored securely and used solely for communications related to Flow Translations services. We employ appropriate security measures to protect your data against unauthorized access, alteration, or deletion.
We will never sell, rent, or share your phone number with third parties or affiliates for marketing purposes without your explicit consent.
4.7. SMS-Specific Rights
You have the following rights regarding your SMS opt-in information:
- Access and Update: You can request to access, update, or correct your phone number and other information at any time by logging into your account or contacting customer support.
- Right to Withdraw Consent: You may withdraw your consent to receive SMS messages at any time by opting out (as described above).
- Right to Delete: You may request that we delete your phone number and associated data by contacting us directly at info@flowtranslate.com.
4.8. Third-Party Providers
We may work with third-party service providers to deliver SMS messages on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes of sending messages. We ensure that these third parties comply with our privacy practices.
4.9. Changes to This Section
We may update this SMS Communications Policy section from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email or SMS. Please review this section periodically to stay informed about how we handle your data.
4.10. Questions About SMS Communications
If you have questions about our SMS communications or this policy, please contact us using the information provided in 12. Contact Information of our Privacy Policy.
Protection of Client Documents
All interpreters, translators, and proofreaders are required to sign confidentiality agreements before handling client materials.
Documents may be stored securely on servers located in the United States for:
- Project management
- Customer download access
- Glossary development
We implement reasonable administrative, technical, and physical safeguards to protect documents.
If you wish to request deletion of your data, please contact: info@flowtranslate.com
Data Security and Retention
We use industry-standard safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
We retain personal information and client documents only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of information and the purpose for which it was collected. For example, client project files may be retained for business recordkeeping and legal compliance purposes, while SMS consent and opt-in records are retained as required by applicable telecommunications and carrier regulations.
When personal information or documents are no longer needed for legitimate business or legal purposes, we will securely delete or anonymize them in accordance with our internal data retention policies.
In the event of a data breach involving personal information, we will notify affected individuals as required by applicable law.
Children's Privacy
Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete such information promptly.
If you believe that a child under 13 has provided personal information to us, please contact us at info@flowtranslate.com.
Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw SMS consent at any time
To exercise your rights, contact: info@flowtranslate.com
California residents may have additional rights under applicable law. These rights may include the right to know what categories of personal information we collect, the right to request deletion of personal information, the right to correct inaccurate personal information, and the right to limit the use of sensitive personal information, where applicable. We will not discriminate against you for exercising your privacy rights.
We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law.
International Data Transfers and International Contractors
Flow Translations operates in the United States but may engage independent contractors, interpreters, and translators located outside of the United States to provide services.
In order to fulfill client assignments, personal information and client documents may be accessed or processed by authorized contractors located in other countries.
When we engage international contractors:
- Access to client documents is limited strictly to the specific project assigned.
- All contractors are required to sign confidentiality and non-disclosure agreements.
- Contractors are required to use information solely for the purpose of completing assigned services.
- Contractors are prohibited from retaining, sharing, or using client information for any unauthorized purpose.
- We implement reasonable administrative, technical, and contractual safeguards to protect sensitive information.
Clients and users accessing our services from outside the United States acknowledge that their personal information and documents may be transferred to the United States or processed by authorized contractors located outside of the United States under the protections described in this Privacy Policy.
Privacy Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our Website after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this policy, please contact us at:
Flow Translations
📧 info@flowtranslate.com
📞 (650) 468-2118
🌐 https://flowtranslate.com
📍 777 San Antonio Rd Apt 27, Palo Alto, CA 94303